Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased. Since the upgrade to Windows 11 it no longer works, the attachments are missing when running. No other add-ins installed. Reinstalled with antivirus disabled. Same problem on 2 different devices. Support request has not been followed up since March by jaychivo despite repeated requests <img alt=":(" class="bb-smiley" src="/media/com_easydiscuss/images/markitup/emoticon-unhappy.png" /> Any ideas / help?

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Reply all with attachment doesn´t work for Windows 11

Friday, May 13, 2022

15 Replies

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Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests

Any ideas / help?

Excelfans

2 years ago

#2710

Quoted from hto on Friday, 13 May 2022
Hi, we have MS365 with Exchange Online in use. The "Reply all with attachment" feature was the only reason why Kutools for Outlook was purchased.
Since the upgrade to Windows 11 it no longer works, the attachments are missing when running.

No other add-ins installed.
Reinstalled with antivirus disabled.

Same problem on 2 different devices.

Support request has not been followed up since March by jaychivo despite repeated requests

Any ideas / help?

Hello,

Please try to download and install the latest version (16.00) from our website.

hto

2 years ago

#2716

Hi,

installed v16.

"Reply all with attachment" works now if the mail is opened in a new window.

But not from list in E-Mail folder.

A step closer, but not solved

Amanda Lee

2 years ago

#2718

Hi there,

Thanks for your update. Could you please advice the information about your operating system (https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808#WindowsVersion=Windows_11), and the language you are using on your computer? And what version of Kutools for Outlook (Help > About) are you using?

We are working on the problem on Windows 11, will inform you if we have a solution.

Also, please keep me updated if there are anything new.

Thanks in advance.

Amanda

hto

2 years ago

#2722

Edition Windows 11 Pro
Version 21H2
Installiert am ‎27.‎10.‎2021
Betriebssystembuild 22000.613
Leistung Windows Feature Experience Pack 1000.22000.613.0

German

KuTools for Outlook Version 8.10

Amanda Lee

2 years ago

#2723

Thanks for the information

hto

2 years ago

#2869

Hi again, any new update in progress?

Still doesn´t work

Amanda Lee

2 years ago

#2870

Hi there,

So sorry for the delay. We could not reproduce the bug here

. Could you please record your screen while applying the feature? A vedio might help our developer to better see the problem.

Thanks in advance.

Amanda

Amanda Lee

2 years ago

#2873

Hi hto,

We have created a beta version that might solve the problem, please try to download it here: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

If the version does not work for you, please send us the .txt file that is located in: C:\Users\your account\AppData\Roaming\ExtendOffice\OutlookKutools\ErrorLog.txt
Note: Remember to replace your account to your actual account name.

Amanda

hto

2 years ago

#2884

No improvement with beta :´(



NotReplyInline:  False

ReplyWithAttachMentsInlineresponse1

Create1

Create2

Create3

ReplyWithAttachMentsInlineresponse2

Self.ItemID2:  00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000

ReplyAll

NotReplyInline:  False

ReplyWithAttachMentsInlineresponse1

Create1

Create2

Create3

ReplyWithAttachMentsInlineresponse2

Self.ItemID2:  00000000DE0BB7C52830144D8D384A12D10E16B20700E34A962D2FAE0E40B06FC46CB4572C9C00000000010C00002CEDB04877C9E54F8497E722D3579AF80000D07184600000

ReplyAll

Amanda Lee

2 years ago

#2892

Hi there,

Could you please check the setting of Reading Pane as shown below. If yours is Off, please switch it to Right or Bottom.

Amanda

hto

2 years ago

#2893

Hi, the setting was already chosen (Right)

Amanda Lee

2 years ago

#2896

Hi there,

Thanks for your feedback.

Please don't worry, we will work on the problem. And I will send another beta version for you once we have a solution.

And if there are anything new from your side, please keep me updated

Thanks in advance.

Amanda

Amanda Lee

2 years ago

#2905

Hi hto,

We've had a new beta version: https://download.extendoffice.com/downloads/Kutools-for-Outlook/Beta/OutlookKutoolsSetup.exe

Please give it a try.

Amanda

hto

2 years ago

#2906

It works again 😮👍✅

Great job! 👌

Thanks

Amanda Lee

2 years ago